Cancellation Policy:
- Order cannot be canceled once shipped.
Exchange Policy:
- For an exchange, the order return request must be generated within 7 days of purchase.
- We will gladly accept any unworn, unwashed merchandise with original tags.
- The merchandise should be returned with a copy of the invoice. Kindly mention the reason for returning the item(s).
- Merchandise must be returned via traceable delivery i.e. courier or registered post. Please note that courier charges will not be covered by Zenel.
- Exchanges will be issued after receiving the first product from the customer.
Refund Policy:
- For a refund, the order return request must be generated within 7 days of purchase.
- The merchandise should be returned with a copy of the invoice. Kindly mention the reason for returning the item(s).
- Merchandise must be returned via traceable delivery i.e. courier or registered post. Please note that courier charges will not be covered by Zenel.
- Refund requests will be processed within 7 working days after receiving the returned item(s).
- NOTE: Refunds will only be processed for genuine reasons.
All returns should be sent to:
Zenel, House number 28, Street 27, Arya Nagar, Poonch Road, Lahore.
For further queries about exchanges and returns, please contact us
at +92 323 4505152 (11am to 6pm PST).